Left Blank

N/A

You did it all

Make my remote work easier on my original system

Left Blank

Everything was done very well

Nothing

More aggressive follow-up on back orders

Intervene more aggressively on home design factors, such as size of TV ÒboxÓ

Nothing

Left Blank

Nothing

N/A

Left Blank

Charge less

Left Blank

Test all functions

Left Blank

You did everythin right, we wouldnÕt change what you did.

Nothing- you guys have done great work!

Nothing

Happy as can be with current system

None

None.

Would have used Home Media for other media services for which we hired other companies.

Nothing

None

Co-ordinate all components of installation - inform client ahead of time if need electrician to perform additional work.

None

Installation of wired speakers outside as opposed to mobile speakers.

Nothing - We followed up on all open issues as requested.

Nothing - you did it all, the process was great.

Nothing

DonÕt know yet.

Everything is great - wouldnÕt need to do anything over.

Nothing

Get into other businessÕs like kitchens, etc.

DonÕt need anything done over.

None

Nothing

None

Dress up cabling in rack and label with Brady self embossing labels.

To add a subwoofer in the living room.

Nothing

Same - Very good experience

More time training in how to use system.

None

Nothing

Nothing - satisfied.

None

It seemed there were a couple of extra steps from the time you received my check to scheduling the work.

None

DVD in bedroom.

none

Nothing

The whole house

Nothing

Add or change to RCA DTV and a DVR

Completely program the remote control.

CanÕt imagine.

Open an office in the West End.

Nothing

None

Ask to have the install of the in-wall center speaker during initial installation.

None

Nothing

None

Advise us that electrical hook-up is not part of installation when situating component in unusual locations - closets, etc

Nothing

Have merchandise available for comparison purposes.

Not a thing.

Nothing

Nothing, everything is fine!

Nothing but what you did

Encourage remote more. We didnÕt think we would need it and we did!

None

Nothing

None

Nothing

Grace Street project management has been dissappointing - schedule delays in home theater installation

If we find anything, we will contact you.

None

Nothing comes to mind.

Nothing

IÕm pleased with everything.

CanÕt think of anything right now.

About the same.

None

The installation process could have been a little more thorough. The installers didnÕt clean the cabinet or the compartments of the sawdust from drilling holes.

None

Nothing

None

All was OK.

None

You went above & beyond in meeting our requests!

None

Maybe more space for expansion

Nothing

None

Work more closely with Comcast (they are the weakest link)

Nothing

Not a thing!

Not sure.

What you have done.

More in depth training on the full capabilities of the system initially.

Nothing

Not add 1 large ac unit, only add a second.

Nothing

Spend a little extra time going over the usage of the remote.

Nothing

IÕd get the scrolling artwork program. I had really looked forward to it.

More complex remote programming - more capabilities

Have contact with contractor more.

Be more thorough in the management of the project.

More comprehensive

Figure out customerÕs basic level of knowledge, be sure about it, work from there, with many pauses along the way to stay in good communication.

Nothing

Nothing, happy customer!

System is great! Thanks.

Not have to change sales reps in middle of process, but I know this could not be helped.

None

Better advice on the box location - better installation - too many holes in wall.

More care in positioning components.

More coordination up front with me & GC to increase clarity on roles, accountabilities and timing.

Nothing

None

Should have used RF vs IR controlled system

Nothing

Wire other rooms for speakers.

Nothing - everything was great , especially the team & Greg.

Nothing