Had talked to you several times
Builder was working with Home Media
Recommended by friends
Quality of the products and showroom professionalism
Financial advisor recommended
Several recommendations
Knowledgeable staff, attention, product selection
Trust, service, knowledge about the products
Audio Exchange
Already set up to work area-office in model home we bought
Appearance of store/Product Quality/Low pressure Sales/ Easy to do business with
Recommendation of contractor & proximity to our home
Referral from several friends
Customer referrals
Friends recommended
DidnŐt know of competition
Recommended by builder
Previous service
Complete with installation
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The products offered and the knowledge of the salespeople.
Don Kocen and Kevin Jones said you were the best.
I liked the knowledge of the sales people and the satisfaction promise.
Service, products, word of mouth
Referred by Sharp for LCD TV
Saw other homes with systems from Home Media
Professional staff
Quality of product line & salesperson
Knew Richard personally - relative
Product & people - Greg!
Previous service done at my home.
Selection available.
Got a recommendation from someone. You offered a total package solution from design to install.
This was for my business office - Have dealt with Home Media before for my home system.
Home Media had the better price & quality proposal.
Previous work done at our house for the previous owner.
Your Expertise
Based on your professionalism & our comfort level with Ray
Used you before.
Yellow pages & Christine
Had an existing relationship with Home Media.
Heard about the company from friends and was impressed with employee knowledge when I called and visited the store.
Exclusive area provider for high end home theaters.
Recommended by Kevin Jones, CFO of Elan
First discovered you by your web site, was impressed by the first visit to the store.
Knowledgable salespeople, very responsive
Saw Home Media web site.
Referral from friend, quality of service & products offered
I like what I saw, a movie effect system was what I wanted.
Knowledgeable personnel
Customer reference (Cross) & professional approach
Simple, friendly help
I got a good reference from a friend.
Showroom & Personnel
We got sound references in Richmond from a friend.
Saw a newspaper feature and drove by the store.
Quality
Local, reputation
Perceived professionalism and quality of the company.
Support and thorough explanation.
Very good service.
Richmond Symphony designer house
Used them before.
Client had used you.
Heard about it from someone.
Attention to detail & responsiveness.
Knowledge & professionalism
Reference
Quality - Complete package
none
Prior installation with Home Media. Have good service.
Store presentation, sales meeting, organization - I was confident that the job would be excellent!
Reputation, Referral from neighbor
Service
Great selection & knowledge!
Best deals.
Covered the full spectrum & very knowledgeable
Because of the sweet packaging and styling
Personal reference.
Reputation
Reliable, professionalism, products
Professionalism & range of products offered
Website/Professionalism
You did my original installation.
Used before
Because you were recommended by Tom & Nancy Reams & the Christians.
First impression (Christine)
Needed custom design with components & TV installed without wires, etc visible.
Past experience.
FriendŐs recommendation.
Professionalism of staff and showroom.
Recommendation from Grace Street Designs.
Responsiveness
Close proximity & reputation for excellence.
Past experience with company
Won auction coupon (ASK Auction)
Definitive Technology dealer.
Personal service/professional/references
Referral
Product desired and reputation (past experience).
Expertise
Referred by Structured Cable, prior experience
Close to home & had purchased original TV from you.
Recommended by friend.
Quality of installation & companyŐs reputation.
Customer Service!
Professional approach & knowledge.
Strong referral.
Reputation, knowledge
I liked the fact that I could get good advice on what to buy and would have it all installed for me.
Best quality, very knowledgeable staff
Showroom presentation, product line
OwnerŐs association with WOCC & Our contractor has done business with you.
Reputation
Know the owner, Ray Lepper
History & reputation.
Recommended by a friend.
Used before.
Marketing & location
Level of personal service.
Brad KingŐs recommendation
Reference - word of mouth
Knowledge & quality.
Knowledge, professionalism, ability to recommend & install complete solution (and Jason)
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Through the website.
Had desired TV in stock, presentation very professional, all costs explained, knowledgable designer.
Friend suggested.
Technical expertise, friendly staff, knowledgeable staff
Reputation.
Previous Experience.
Your showroom on Alverser Dr sold me. The salesperson was very knowledgeable & professional. He spent alot of time with me & I had a great time.
Referred by Amy Newell of Home Staying & Design.
We chose HM because of the initial presentation & demonstration & the sales peopleŐs knowledge.
Article in Times Dispatch.
Location, salesman (Chaun)
FriendŐs recommendation
Presentation & high quality equipment.
We met the owner & liked his tour & the products he showed us.
Single point accountability.
Article in Richmond Times Dispatch.
Referral
I have been pleased with prior work done.
Past client - Greg was super from start to finish
Did original project in 1998.
Know the owner & want to do business with people who do business with me.
Because Ray & Chaun were very helpful and took their time with me & my wife.
Referral - Nancy Reams
Recommended by Nancy Reams.
Liked your presentation.
Installed first system years ago.
Top shelf service, knew what they were doing, creative solutions, professionalism
Quality of service and products
Great Price & I know them.
Repeat client
Understood what we wanted & what was needed.