(1) All plans guarantee 30 minutes or less to talk with an On-Call Technician.
(2) No over-time or premium charges for weekends or holidays.
(3) If your equipment cannot be made functional on-site, you can elect to have our Technician install compatible ‘loaner’ equipment in order to restore core functionality. You pay only for the Technician’s time to install the loaner equipment. Functionality of loaner may be limited and may not deliver all features of your system.
(4) Includes support for up to two individual systems at a single address. Support for each additional system is $50/yr. Common individual systems are: A/V surround sound system; whole-house music; lighting/shading control; integrated home management.
(5) Regular service rates apply for service performed during business hours (8AM - 5PM Monday through Friday). Service performed after hours, on weekends, or on holidays is charged at premium rate: 1.5x Regular rate.