What It Costs

On-Site Service Rates
Even though we’ll be providing service evenings and weekends, as an ESS subscriber you won’t pay ‘over-time’, ‘premuim’, or ‘holiday’ rates. Depending on your plan level the hourly rate for on-site service will be either $95.00 per man-hour or, if you subscribe to the Premium Plan, $70.00 per man-hour. Regardless of other changes in rates that might occur at Home Media, your rate is fixed throughout the 12 months of your plan.

Trip Charges
Depending on your plan level you will be charged either a flat $75 per trip or, if you subscribe to the Premium Plan, nothing at all for our Technician’s trip to and from your home.

Payments for On-Site Service
When you sign up for an ESS plan we’ll ask you to provide a credit card number that we can keep on file (encrypted). We’ll charge that card for on-site service a day or two after the service is performed. If you are present when the service is performed, the Home Media Technician will show you the exact charges before we charge your card. Even if you’re not present at that time, the Technician will send you an email ‘receipt’ for the charges.

Payments for On-Site Service
When you sign up for an ESS plan we’ll ask you to provide a credit card number that we can keep on file (encrypted). We’ll charge that card for on-site service a day or two after the service is performed. If you are present when the service is performed, the Home Media Technician will show you the exact charges before we charge your card. Even if you’re not present at that time, the Technician will send you an email ‘receipt’ for the charges.