What We Do

Annual Diagnostic and Tune Up
Once each year during your ESS Plan subscription, a Home Media Service Technician will visit your home to perform a series of quality and performance checks on your system. He’ll ensure that all the components are operating properly and if any repairs are needed he’ll advise you.

Equally important, during each annual visit to your home, our Technician will photograph and document your current system configuration to aid in solving problems over the phone. This way, when you’re talking to an On-Call Technician, he’ll be able to guide you through troubleshooting steps almost as if he was right there with you. And to ensure it’s always there when we need it, we’ll store the documentation of your system on our secure servers.

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Remote Control QA & Back up
Our custom programmed remote controls are one of the things that make our clients the happiest about their Home Media® systems. During your annual Diagnostic and Tune up our Technician will also perform a complete quality and functionality check on your remote. He’ll correct any problems and make a backup copy of your program. We’ll store this latest backup on our secure servers in case it’s needed later.

Loaners
Home Media has always made loaners available to our clients whenever possible. It’s a great service and we’ve never charged for it. We’re continuing that policy with the Enhanced ESS Plan. But now, if you subscribe to the Premium ESS Plan, our loaner service is guaranteed. We guarantee availability of loaner equipment to keep your system running. Bear in mind that all the features of your system may not be available with loaner equipment but basic functionality is guaranteed. Also bear in mind that while the loaner equipment is provided free of charge, you will have to pay the Trip Charges and On-site Service Rates that are standard within your ESS Plan.