What You Get

On-Call Telephone Support
The benefits of the plan start with free, unlimited after-hours telephone support. We’ll have an On-Call Technician standing by from 8:00 AM until 10:00 PM, 7 days a week—even holidays. You’ll use an exclusive telephone number to reach our On-Call Tech and we guarantee a call back within 30 minutes.

After-Hours On-Site Service
If our On-Call Technician can’t resolve your issue over the phone, we’ll be happy to come to your home.

Guaranteed Response Time
When you call Home Media’s dedicated ESS phone number, you’ll be asked to leave a voice mail with your name, number, and a brief description of your needs. That information will be sent to one of our On-Call Technicians. He’ll call you back within 30 minutes to help you solve your problem. If he can’t resolve the issue over the phone, you can request on-site service. Depending on your plan level, we guarantee next-day service for Enhanced Plan subscribers and same-day service for Premium Plan Subscribers.

Priority Service
Only ESS Plan subscribers have access to our after-hours On-Call Technicians. No matter when you call, after hours or during the business day, your service request takes priority over non-subscriber requests and the response time standard in your plan (next day for Enhanced Plan subscribers; same day for Premium Plan subscribers) is guaranteed.

Initial Sign-up Bonus
As our way of saying thank you for helping us launch our ESS program, you’ll receive a 10% discount on the cost of any new project we undertake for you during your initial plan year.